Collecting Logs from the LanSchool Connection Server
Overview
To assist in troubleshooting, LanSchool Support may require you to enable logging on your LanSchool Connection Server.

The ability to read and write the Windows Registry is required. It is recommended to contact your local IT Support to setup logging.
Enable Logging on LanSchool Connection Server
- Download Debug View on the LanSchool Connection Server: https://technet.microsoft.com/en-us/sysinternals/debugview.aspx
- On the LCS, launch Debug View
- In debug view, go to the Capture menu>>Capture Global Win32
- On the LCS status page, select Logging in the left column.
- Set the Severity Level to All, and enter -1 in the Specific Student.
- Click Submit Query.
- Debug view will now capture all LCS events.
- Once you have gathered enough data, about 2-3 minutes, save the debug view log and send it to support@lanschool.com
NOTE: If the server status page is not available, you will need to create the following registry keys on the LanSchool Connection Server and restart the service:
HKEY_LOCAL_MACHINE\SOFTWARE\LanSchool
DebugOutputDesired: DWORD => 0xffffffff
DebugSeverityLevel: DWORD => 0
DebugTrace: DWORD => 1
Related Articles
Collecting Network Communication Logs
Overview To assist in troubleshooting, LanSchool Support may require you to gather logs from your network to help determine communication issues between the LanSchool Connection Server, Student and Teacher. The ability to read and write the Windows ...
Troubleshooting "Sleeping" Students in the LanSchool Connection Server
Overview The LanSchool Connection Server cannot detect if the student device is asleep, shutdown or disconnected from the network. Due to this design, it will leave the student in a "sleeping" state and wait for it to come back later. On the Teacher ...
Collecting Logs from Student Devices
Overview To assist in troubleshooting, LanSchool Support may require you to enable logging on your LanSchool. While every attempt is made to prevent errors, with any type of software it is possible to get an error or bug. On the Windows Operating ...
Collecting Logs from Teacher Devices
Overview To assist in troubleshooting, LanSchool Support may require you to enable logging on your LanSchool. While every attempt is made to prevent errors, with any type of software it is possible to get an error or bug. On the Windows Operating ...
Installing the LanSchool Report Server
Overview The Report Server retains the software and hardware inventory information scanned from Student machines. If it is installed in combination with LanSchool v9.0 Classroom Management software, inventory information from Teacher machines is also ...
Popular Articles
Limiting Website Use
Overview To block troublesome or distracting websites or limit students to a select few websites pertinent to the class, use the Limit Web feature in LanSchool Classic. The teacher can choose to restrict all web activity, allow only certain websites, ...
Installing LanSchool Teacher for Windows
Overview The following instructions will assist you with manually installing LanSchool Classic Teacher Console on a single Windows device. For information on installing the student client or mass deploying LanSchool throughout your organization, see ...
Latest Release Notes
LanSchool Classic Release Notes Customers with an active LanSchool subscription will have access to download the latest version from the LanSchool Customer Portal. For instructions, see Downloading LanSchool Installers. LanSchool Classic 9.2.0.54 ...
Limiting Application Use
Overview Teachers can control the applications that are allowed to run on the student computers. The application limiting policy can stop ALL applications from running except for those specified in an "allow list" or can allow all application except ...
LanSchool Classic Teacher Guide
LanSchool Classic Teacher Console The LanSchool Teacher Console is the interface teachers will use to manage their classroom and students. It contains all the tools necessary for a teacher to effectively interact with students and create a ...
Recent Articles
Deploying LanSchool Classic Using Jamf Pro
Overview The LanSchool Classic for macOS agents supports a few different deployment methods. See Mass Deploying LanSchool Student for macOS or Mass Deploying LanSchool Teacher for macOS for more detailed instructions. Please note that our support ...
Disabling Fast User Switching
Overview LanSchool Classic does not support Windows Fast User Switching feature. The student client will not function properly when the computer is switched to a second user account. It is recommended to disable Fast User Switching in order for the ...
Using Enable Channel Select Utility
Overview LanSchool Classic comes packaged with utilities that can help administrators with making changes to already installed clients. The Enable Channel Select utility allows teachers to be able to change their teacher channel, view multiple ...
Viewing Student Screens
Overview Screen Monitoring mimics the classroom environment, enabling teachers to provide assistance and encouragement to keep students on task. Opening the LanSchool Teacher Console On a Windows teacher computer, you will see a small LanSchool icon ...
Deploying LanSchool Classic Using Intune
Overview The LanSchool Classic for Windows agent supports a number of different deployment methods and tools using a MSI. See Mass Deploying LanSchool Student for Windows for more detailed instructions. Please note that our support team can only ...