Collecting Logs from the LanSchool Connection Server

Collecting Logs from the LanSchool Connection Server

Overview

To assist in troubleshooting, LanSchool Support may require you to enable logging on your LanSchool Connection Server.  
The ability to read and write the Windows Registry is required. It is recommended to contact your local IT Support to setup logging.

Enable Logging on LanSchool Connection Server

  1. Download Debug View on the LanSchool Connection Server: https://technet.microsoft.com/en-us/sysinternals/debugview.aspx
  2.  On the LCS, launch Debug View
  3.  In debug view, go to the Capture menu>>Capture Global Win32
  4. On the LCS status page, select Logging in the left column.
  5. Set the Severity Level to All, and enter -1 in the Specific Student. 
  6. Click Submit Query.
  7. Debug view will now capture all LCS events.
  8. Once you have gathered enough data, about 2-3 minutes, save the debug view log and send it to support@lanschool.com

NOTE: If the server status page is not available, you will need to create the following registry keys on the LanSchool Connection Server and restart the service:
HKEY_LOCAL_MACHINE\SOFTWARE\LanSchool
DebugOutputDesired: DWORD => 0xffffffff
DebugSeverityLevel: DWORD => 0
DebugTrace: DWORD => 1


    • Related Articles

    • Collecting Network Communication Logs

      Overview To assist in troubleshooting, LanSchool Support may require you to gather logs from your network to help determine communication issues between the LanSchool Connection Server, Student and Teacher. The ability to read and write the Windows ...

    • Troubleshooting "Sleeping" Students in the LanSchool Connection Server

      Overview The LanSchool Connection Server cannot detect if the student device is asleep, shutdown or disconnected from the network. Due to this design, it will leave the student in a "sleeping" state and wait for it to come back later. On the Teacher ...

    • Collecting Logs from Teacher Devices

      Overview To assist in troubleshooting, LanSchool Support may require you to enable logging on your LanSchool. While every attempt is made to prevent errors, with any type of software it is possible to get an error or bug. On the Windows Operating ...

    • Configuring LCS Redirection

      Overview In multiple LanSchool Connection Service scenarios, LCS Redirection allows administrators to set a default student LCS configuration where a MASTER LCS will send students to their correct LCS. The choice of LCS is configured based on the IP ...

    • Collecting Logs from Student Devices

      Overview To assist in troubleshooting, LanSchool Support may require you to enable logging on your LanSchool. While every attempt is made to prevent errors, with any type of software it is possible to get an error or bug. On the Windows Operating ...

    • Popular Articles

    • Limiting Website Use

      Overview To block troublesome or distracting websites or limit students to a select few websites pertinent to the class, use the Limit Web feature in LanSchool Classic. The teacher can choose to restrict all web activity, allow only certain websites, ...

    • LanSchool Classic Teacher Guide

      LanSchool Classic Teacher Console The LanSchool Teacher Console is the interface teachers will use to manage their classroom and students. It contains all the tools necessary for a teacher to effectively interact with students and create a ...

    • Installing LanSchool Teacher for Windows

      Overview The following instructions will assist you with manually installing LanSchool Classic Teacher Console on a single Windows device. For information on installing the student client or mass deploying LanSchool throughout your organization, see ...

    • Latest Release Notes

      LanSchool Classic Release Notes Customers with an active LanSchool subscription will have access to download the latest version from the LanSchool Classic Portal. For instructions, see Downloading LanSchool Installers. LanSchool Classic 9.3.0.56 ...

    • Installing LanSchool Student for Windows

      Overview The following instructions will assist you with manually installing LanSchool Classic Student on a single Windows student device. For information on installing the teacher client or mass deploying LanSchool throughout your organization, see ...

    • Recent Articles

    • Troubleshooting WiFi Tampering

      Overview With the latest version of Windows 11, LanSchool Classic is unable to retrieve a list of available SSIDs on the student machine unless Location Services is enabled on the device. Enabling Location Services To enable Location Services ...

    • Disabling Edge Split Screen

      Overview LanSchool Air is unable to limit the web in Microsoft Edge when the student uses the Edge Split Screen feature. The LanSchool Air extension does not register the second screen and will not block the website. It is recommended to disable Edge ...

    • End of Life LanSchool Classic Chromebook Student

      End of Life LanSchool Classic Chromebook Student Google is no longer supporting Chrome OS apps like LanSchool Classic on Chromebooks, as of ChromeOS version 132. However, users now have the option to enable a setting in their Google Workspace Admin ...

    • End of Life LanSchool Classic Android Student

      As of August 15, 2024 LanSchool Classic Android Student has reached End of Life and will no longer be developed.

    • Disabling Teacher Console Registration Prompt

      Overview New installations of LanSchool Classic Teacher Console will receive a prompt to register LanSchool. This prompt may be disabled to prevent disrupting teachers. Disabling Registration Prompt Using Registry Key Navigate to this policy key: ...