Troubleshooting "Security Locked Out" Message

Troubleshooting "Security Locked Out" Message

Overview

The most common reason that the Security Locked Out icon is displayed on the student thumbnails is because of a mismatch in the Secure Mode option chosen during installation of the teacher, student and/or LanSchool Connection Server software.

For more information on LanSchool Secure Mode, how it works, and how to configure it properly, see Configuring LanSchool Secure Mode.

Password Secure Mode

If you check Enable a Secure Mode and chose Password Secure Mode when installing the LanSchool Connection Server, Teacher Console or Tech Console, you must choose the same option in the Student installation, and enter the same password during all 3 installations.

NOTE: The students will not see this password. The password only allows the teacher to view the student screen. If the password is incorrect or the student was not installed with Password Secure Mode then Security Locked out will display on the thumbnail.

You can verify if this is the case by checking the version number on the Students. If the student client was not installed in Stealth Mode, hover the mouse over the icon in the System Tray for Windows or in the Status Menu for Mac.

If there is a letter 's' at the end of the version number then that signifies that the student was installed with Password Secure Mode, therefore the Teacher Console, Tech Console or LanSchool Connection Server were not installed with Password Secure Mode or the password is incorrect.

The student, Teacher Console, Tech Console or LCS will need to be re-installed with the correct security mode option in order to correct the security locked out issue. 

NOTE: If the teacher's password is compromised, it will be necessary to re- install both Teacher, Student and LCS computers with a new password. 


Active Directory Secure Mode

Active Directory Secure mode requires a LanSchool Teachers or LanSchool Tech Console Admins to be created on your Domain

If you check Enable a Secure Mode and chose Active Directory Secure Mode when installing the LanSchool Connection Server, Teacher Console or Tech Console, you must choose the same option in the Student installation 

You can verify if this is the case by checking the version number on the Students. If the student client was not installed in Stealth Mode, hover the mouse over the icon in the System Tray for Windows

If there is a letter 'd' at the end of the version number then that signifies that the student was installed with Active Directory Secure Mode.

There are a few issues that could cause Security Locked Out when using Active Directory Secure Mode.
  1. The student, Teacher Console, Tech Console or LanSchool Connection Server were not installed with Active Directory Mode.
  2. The teacher is not a member of the LanSchool Teachers group
  3. The tech is not a member of the LanSchool Tech Console Admins group
  4. The LCS is not a member of the domain and cannot see the LanSchool Teachers group.
  5. The LanSchool Teachers group may be "Domain Local" so that they can add members to it from two different forests that are linked by a two-way trust. 
    1. Change the Security Group type from "Domain Local" to "Universal" or...
    2. Raise the Domain Functional Level of their tree from "Windows 2000 mixed" or "Windows 2000 native" to something higher, like "Windows Server 2003" or "Windows Server 2008". 

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