Troubleshooting "Security Locked Out" Message
Overview
The most common reason that the Security Locked Out icon is displayed on the student thumbnails is because of a mismatch in the Secure Mode option chosen during installation of the teacher, student and/or LanSchool Connection Server software.
For more information on LanSchool Secure Mode, how it works, and how to configure it properly, see Configuring LanSchool Secure Mode.
Password Secure Mode
If you check Enable a Secure Mode and chose Password Secure Mode when installing the LanSchool Connection Server, Teacher Console or Tech Console, you must choose the same option in the Student installation, and enter the same password during all 3 installations.
NOTE: The students will not see this password. The password only allows the teacher to view the student screen. If the password is incorrect or the student was not installed with Password Secure Mode then Security Locked out will display on the thumbnail.
You can verify if this is the case by checking the version number on the Students. If the student client was not installed in Stealth Mode, hover the mouse over the icon in the System Tray for Windows or in the Status Menu for Mac.
If there is a letter 's' at the end of the version number then that signifies that the student was installed with Password Secure Mode, therefore the Teacher Console, Tech Console or LanSchool Connection Server were not installed with Password Secure Mode or the password is incorrect.
The student, Teacher Console, Tech Console or LCS will need to be re-installed with the correct security mode option in order to correct the security locked out issue.
NOTE: If the teacher's password is compromised, it will be necessary to re- install both Teacher, Student and LCS computers with a new password.
Active Directory Secure Mode
Active Directory Secure mode requires a LanSchool Teachers or LanSchool Tech Console Admins to be created on your Domain
If you check Enable a Secure Mode and chose Active Directory Secure Mode when installing the LanSchool Connection Server, Teacher Console or Tech Console, you must choose the same option in the Student installation
You can verify if this is the case by checking the version number on the Students. If the student client was not installed in Stealth Mode, hover the mouse over the icon in the System Tray for Windows
If there is a letter 'd' at the end of the version number then that signifies that the student was installed with Active Directory Secure Mode.
There are a few issues that could cause Security Locked Out when using Active Directory Secure Mode.
- The student, Teacher Console, Tech Console or LanSchool Connection Server were not installed with Active Directory Mode.
- The teacher is not a member of the LanSchool Teachers group
- The tech is not a member of the LanSchool Tech Console Admins group
- The LCS is not a member of the domain and cannot see the LanSchool Teachers group.
- The LanSchool Teachers group may be "Domain Local" so that they can add members to it from two different forests that are linked by a two-way trust.
- Change the Security Group type from "Domain Local" to "Universal" or...
- Raise the Domain Functional Level of their tree from "Windows 2000 mixed" or "Windows 2000 native" to something higher, like "Windows Server 2003" or "Windows Server 2008".
If your students are Chromebook students that are showing Security Locked out and you do not have any of the LanSchool Secure modes enabled, you will need to edit your configuration file to make sure you have the password secure area blank i.e. "password_secure": { "Value": "" },
Related Articles
Configuring LanSchool Secure Mode
Overview LanSchool has two different, optional, security modes that can be enabled on installation called Password Secure Mode and Active Directory Secure Mode, and one or both may be selected. If the options are not properly installed, however, a ...Troubleshooting Student Thumbnail Status
Overview LanSchool Classic the teacher will see thumbnail size images of each student's screen. The teacher may see the student actively working on their device or they may appear in an offline state. The thumbnail may also display certain icons ...Using the LanSchool Tech Console
Overview The use model for Tech Console is quite similar to LanSchool Teacher consoles. The Tech Console can be launched from the LanSchool icon in the system tray for Windows or from the dock icon on Mac. The Tech Console includes a number of ...Troubleshooting Web Limiting
Overview With LanSchool, teachers can help students focus on their work by limiting online access to approved websites and even disabling internet access during tests and quizzes. LanSchool relies on the LanSchool Student client running on the ...Troubleshooting Missing Student Thumbnails
Troubleshooting Missing Student Thumbnails without Class Lists Peer to Peer Check the channel that the teacher and student are configured to communicate on. To find the channel on the Teacher Console, go to the Administer menu > Preferences > Network ...
Popular Articles
Limiting Website Use
Overview To block troublesome or distracting websites or limit students to a select few websites pertinent to the class, use the Limit Web feature in LanSchool Classic. The teacher can choose to restrict all web activity, allow only certain websites, ...Installing LanSchool Teacher for Windows
Overview The following instructions will assist you with manually installing LanSchool Classic Teacher Console on a single Windows device. For information on installing the student client or mass deploying LanSchool throughout your organization, see ...Latest Release Notes
LanSchool Classic Release Notes Customers with an active LanSchool subscription will have access to download the latest version from the LanSchool Customer Portal. For instructions, see Downloading LanSchool Installers. LanSchool Classic 9.1.0.82 ...Limiting Application Use
Overview Teachers can control the applications that are allowed to run on the student computers. The application limiting policy can stop ALL applications from running except for those specified in an "allow list" or can allow all application except ...Configuring and Troubleshooting Wake on Lan
Overview LanSchool utilizes Wake on Lan to power on the student computers remotely. This feature is not enabled by default on many systems and will have to be enabled by the user. Your device manufacturer will be able to assist you with the Wake on ...
Recent Articles
Using Enable Channel Select Utility
Overview LanSchool Classic comes packaged with utilities that can help administrators with making changes to already installed clients. The Enable Channel Select utility allows teachers to be able to change their teacher channel, view multiple ...Viewing Student Screens
Overview Screen Monitoring mimics the classroom environment, enabling teachers to provide assistance and encouragement to keep students on task. Opening the LanSchool Teacher Console On a Windows teacher computer, you will see a small LanSchool icon ...Deploying LanSchool Classic Using Intune
Overview The LanSchool Classic for Windows agent supports a number of different deployment methods and tools using a MSI. See Mass Deploying LanSchool Student for Windows for more detailed instructions. Please note that our support team can only ...Using the SetChannel.exe Utility
Overview LanSchool Classic comes packaged with utilities that can help administrators with making changes to already installed clients. The SetChannel.exe utility can be used to update local Teacher or Student Channels, make changes to the LanSchool ...Disabling Speak to Class
Overview By default, LanSchool Classic instructors are able to speak directly to the class using the Teacher Console. Some organizations need to prevent instructors from speaking to students with LanSchool Classic. Administrators can disable the ...