Troubleshooting "Sleeping" Students in the LanSchool Connection Server

Troubleshooting "Sleeping" Students in the LanSchool Connection Server

The LanSchool Connection Server cannot detect if the student device is asleep, shutdown or disconnected from the network.

Due to this design, it will leave the student in a "sleeping" state and wait for it to come back later. On the Teacher Console, the student thumbnail will display "Student has entered standby mode..."

If it has been in that state for over 8 hours, the LCS will free the slot.

The time can be adjusted down to minutes allowing the LCS to free the slot quicker and releasing the student thumbnail from the Teacher Console. 

To adjust the time a new registry key will need to be created on the LanSchool Connection Server:
  1. Run regedit.exe on your LanSchool Connection Server.
  2. Browse to HKEY_LOCAL_MACHINE\SOFTWARE\LanSchool
  3. Click Edit>>New>>DWORD (32-bit) Value
  4. Name the value MaxSleepTicks
  5. Double click on the word MaxSleepTicks and set the value to 60000 (Decimal). This will reduce the time to one minute. 
The 60000 is the number of milliseconds to keep the student in the "Sleep" state. If you wish to have a longer time i.e. 3 minutes you will have to multiple 60000 by 3; 60000 x 3 = 180000 will be the Decimal value you put in the registry.


    • Related Articles

    • Configuring LanSchool Secure Mode

      What is LanSchool Secure Mode? LanSchool has two different optional security modes that can be enabled on installation called Password Secure Mode and Active Directory Secure Mode, and one or both may be selected. If the options are not properly ...
    • Troubleshooting Student Thumbnail Status

      Thumbnail  Status The student's device is communicating with the Teacher Console. When viewing large or medium thumbnails, Student's Name and Computer Name display below the thumbnail. When using Class Lists, this means that the Teacher Console never ...
    • Updating LanSchool Remotely

      First you will need to download the latest version of LanSchool from the Customer Portal. If you do not have access to the Customer Portal you will need to contact either your IT Support, your LanSchool Sales Representative or LanSchool Support.  If ...
    • Collecting Logs from the LanSchool Connection Server

      To assist in troubleshooting, LanSchool Support may require you to enable logging on your LanSchool Connection Server.   The ability to read and write the Windows Registry is required. Enable Logging on LanSchool Connection Server Download Debug View ...
    • Installing LanSchool Student for Windows

      Overview The following instructions will assist you with manually installing LanSchool Student on a single Windows student device. For information on installing the teacher client or mass deploying LanSchool throughout your organization, see Setting ...
    • Popular Articles

    • Installing LanSchool Teacher for Windows

      Overview The following instructions will assist you with manually installing LanSchool Teacher on a single Windows teacher device. For information on installing the student client or mass deploying LanSchool throughout your organization, see Setting ...
    • Latest Release Notes

      LanSchool Classic Release Notes Customers with an active LanSchool subscription will have access to download the latest version from the LanSchool Customer Portal. For instructions, see Downloading LanSchool Installers. LanSchool Classic 9.0.1.154 ...
    • Limiting Application Use

      Overview Teachers can control the applications that are allowed to run on the student computers. The application limiting policy can stop ALL applications from running except for those specified in an "allow list" or can allow all application except ...
    • Limiting Website Use

      Overview Limit the websites that can be accessed by one or more student computers. The teacher can choose to restrict all web activity, allow only certain websites, or block only certain websites. This is often used to keep students focused or to ...
    • Configuring and Troubleshooting Wake on Lan

      Wake on Lan Configuration Your device manufacturer will be able to assist you with the Wake on Lan configuration.  That information is proprietary to the devices and is not provided by LanSchool. LanSchool utilizes Wake on Lan to power on the student ...
    • Recent Articles

    • Logging On or Off Students Remotely

      Overview The LanSchool Teacher console has the ability to only log on wired and wireless Windows devices using Log On Students. The LanSchool Teacher console has the ability to log off wired and wireless Windows and Mac devices using Log Off Students ...
    • LanSchool Classic Video Tutorials

      For detailed information on how to use each feature of LanSchool Classic, visit the Using LanSchool Classic in the Classroom section of our Help Center. For quick, video demonstrations of each feature in action, visit our "LanSchool Classic Features" ...
    • Deploying LanSchool Using Group Policy

      INTRODUCTION In this document, we will cover all aspects of LanSchool GPO deployment.       The LanSchool GPO deployment guide is designed to assist with some basic settings and deployment using Active Directory GPO settings.  It will utilize a ...
    • Adding the LanSchool Teacher Console Shortcut to Desktop

      By default, the LanSchool Teacher Console will always be running the Windows system tray. To make it easier for teachers to launch, consider creating a shortcut for the LanSchool Teacher Console to place on the Desktop or pin to the Taskbar. Open the ...
    • Configuring LanSchool Secure Mode

      What is LanSchool Secure Mode? LanSchool has two different optional security modes that can be enabled on installation called Password Secure Mode and Active Directory Secure Mode, and one or both may be selected. If the options are not properly ...