Troubleshooting LanSchool
Using the SetChannel.exe Utility
Overview LanSchool Classic comes packaged with utilities that can help administrators with making changes to already installed clients. The SetChannel.exe utility can be used to update local Teacher or Student Channels, make changes to the LanSchool ...
Clever Secure Sync Integration FAQ
This article contains information pertaining to Clever Integration with LanSchool Classic. For information on connecting Clever to LanSchool Air, see Setting Up Clever Secure Sync with LanSchool Air. How do I setup Clever Integration in LanSchool ...
Teacher FAQ
Why can’t I see my students? A number of issues can cause a student to not appear in the teacher console. If you are not using class lists, please see Troubleshooting Missing Student Thumbnails. Why can’t I see my students when I load my class list? ...
Troubleshooting Student Thumbnail Status
Thumbnail Status The student's device is communicating with the Teacher Console. When viewing large or medium thumbnails, Student's Name and Computer Name display below the thumbnail. When using Class Lists, this means that the Teacher Console never ...
Troubleshooting "Sleeping" Students in the LanSchool Connection Server
The LanSchool Connection Server cannot detect if the student device is asleep, shutdown or disconnected from the network. Due to this design, it will leave the student in a "sleeping" state and wait for it to come back later. On the Teacher Console, ...
Configuring and Troubleshooting Wake on Lan
Wake on Lan Configuration Your device manufacturer will be able to assist you with the Wake on Lan configuration. That information is proprietary to the devices and is not provided by LanSchool. LanSchool utilizes Wake on Lan to power on the student ...
Technical FAQ
How do I gather logs from the teacher? LanSchool Support may require logs from the teacher console to help troubleshoot an issue. For instructions, please see Collecting Logs from Teacher Devices. How do I gather logs from the student? LanSchool ...
Troubleshooting Missing Student Thumbnails
Troubleshooting missing student thumbnails without class lists Peer to peer Check the channel that the teacher and student are configured to communicate on. To find the channel on the Teacher Console go to the Administer menu>>Preferences>>Network ...
Collecting Logs from Student Devices
While every attempt is made to prevent errors, with any type of software it is possible to get an error or bug. On the Windows Operating System, those errors can result in crashes, faults and error messages. At LanSchool, those types of errors are ...
Collecting Logs from Teacher Devices
While every attempt is made to prevent errors, with any type of software it is possible to get an error or bug. On the Windows Operating System, those errors can result in crashes, faults and error messages. At LanSchool, those types of errors are ...
Collecting Network Communication Logs
To assist in troubleshooting, LanSchool Support may require you to gather logs from your network to help determine communication issues between the LanSchool Connection Server, Student and Teacher. The ability to read and write the Windows Registry ...
Troubleshooting "Security Locked Out" Message
The most common reason that the Security Locked Out icon is displayed on the student thumbnails is because of a mismatch in the Secure Mode option chosen during installation of the teacher, student and/or LanSchool Connection Server software. For ...
Collecting Logs from the LanSchool Connection Server
To assist in troubleshooting, LanSchool Support may require you to enable logging on your LanSchool Connection Server. The ability to read and write the Windows Registry is required. Enable Logging on LanSchool Connection Server Download Debug View ...
Troubleshooting Web Limiting
Overview With LanSchool, teachers can help students focus on their work by limiting online access to approved websites and even disabling internet access during tests and quizzes. LanSchool relies on the LanSchool Student client running on the ...