Troubleshooting Student Thumbnail Status
Overview
LanSchool Classic the teacher will see thumbnail size images of each student's screen. The teacher may see the student actively working on their device or they may appear in an offline state. The thumbnail may also display certain icons showing what features are currently enabled for that student.
Student Screen States
Refer to the following table to learn more about the different states a student device can be in.
Thumbnail | Status |
The student's device is communicating with the Teacher Console. When viewing large or medium thumbnails, Student's Name and Computer Name display below the thumbnail. | |
When using Class Lists, this means that the Teacher Console never received any communication from the student device after loading the class list. For more information please see, Troubleshooting Missing Student Thumbnails. | |
The student device was communicating but is no longer responding to UDP or TCP messages on the network. Possible Causes:
If your student device(s) are actively on and you still cannot see them, then this may be related to network issues. For more information please see Troubleshooting Missing Student Thumbnails. | |
The student device was put into sleep mode through the client device's normal sleep options and the LanSchool Student process notified the LanSchool Connection Server or Teacher Console before it was put to sleep. When using a LCS, the student(s) will appear as "sleeping" on the LCS status page. To release the "sleeping students" from the LCS and Teacher Console more quickly please see Troubleshooting "Sleeping" Students. | |
| The student's computer is communicating with the Teacher Console but there was a mismatch when setting up Secure Mode during the installation. For more information, please see Troubleshooting "Security Locked Out" Message. | |
For all devices, the student device is communicating with the Teacher Console however, the Teacher Console is not able to process the communication fast enough or the communication is very slow. This may be related to network issues, please see Troubleshooting Missing Student Thumbnails. | |
| When using class lists, if a teacher has a class loaded and another teacher with the same student(s) loads their class, the student thumbnail(s) will display that teacher's name and channel number the student(s) were moved to. | |
When using class lists, teachers can remove selected students from the class by going to Administer>>Remove Selected Students From Class. This can be used if a student needs to leave the class for another class. | |
| When Blank Screen is applied, the thumbnail will display 'Blank Screen'. For more information on Blank Screen, please see Blanking Student Screens. | |
| When the student device's battery is at less than 50% or 20% critical, the battery status icon will appear on the student thumbnail in the bottom right corner | |
| When Limit Web is applied to the connected students, the limit web icon will appear in the bottom left corner. For more information on Limit Web, please see Limiting Website Use. | |
When the Limit Apps is applied to the connected students, the limit Apps icon will appear in the bottom left corner. For more information on Limit Apps, please see Limiting Application Use. Limit Apps only works for Windows and Mac devices. | |
When the Limit Print is applied to the connected students, the limit print icon will appear in the bottom left corner. Limit Print only works for Windows and Mac devices. | |
When the Limit Drives is applied to the connected students, the limit drive icon will appear in the bottom left corner. Limit Drives only works for Windows and Mac devices. | |
When student devices are Muted, the Mute icon will appear in the bottom right corner. For more information on Muting, please see Muting Student Audio. Mute only works for Windows and Mac devices. |
Related Articles
Troubleshooting Missing Student Thumbnails
Troubleshooting Missing Student Thumbnails without Class Lists Peer to Peer Check the channel that the teacher and student are configured to communicate on. To find the channel on the Teacher Console, go to the Administer menu > Preferences > Network ...Troubleshooting "Security Locked Out" Message
Overview The most common reason that the Security Locked Out icon is displayed on the student thumbnails is because of a mismatch in the Secure Mode option chosen during installation of the teacher, student and/or LanSchool Connection Server ...Configuring LanSchool Secure Mode
Overview LanSchool has two different, optional, security modes that can be enabled on installation called Password Secure Mode and Active Directory Secure Mode, and one or both may be selected. If the options are not properly installed, however, a ...LanSchool Classic 9.3 Installation and Updating
Overview The LanSchool Classic Teacher console requires a LanSchool Classic license key in order to run. This license key can be found under the Manage License section. Deploying LanSchool Classic 9.3 as a New Install If you are deploying LanSchool ...Using Assessment Mode
Overview Assessment Mode allows an Administrator or Teacher to put student devices into a secure, locked mode in order to take a test or exam. When applied, the students devices enter Assessment Mode. During this mode the Teacher can't interact with ...
Popular Articles
Limiting Website Use
Overview To block troublesome or distracting websites or limit students to a select few websites pertinent to the class, use the Limit Web feature in LanSchool Classic. The teacher can choose to restrict all web activity, allow only certain websites, ...LanSchool Classic Teacher Guide
LanSchool Classic Teacher Console The LanSchool Teacher Console is the interface teachers will use to manage their classroom and students. It contains all the tools necessary for a teacher to effectively interact with students and create a ...Installing LanSchool Teacher for Windows
Overview The following instructions will assist you with manually installing LanSchool Classic Teacher Console on a single Windows device. For information on installing the student client or mass deploying LanSchool throughout your organization, see ...Latest Release Notes
LanSchool Classic Release Notes Customers with an active LanSchool subscription will have access to download the latest version from the LanSchool Classic Portal. For instructions, see Downloading LanSchool Installers. LanSchool Classic 9.3.0.28 ...Blanking Student Screens
Overview Blank student screens on your channel and disable student keyboards and mice. This feature is useful when you want to lecture without the distraction of students playing with their computers, or you need to quickly gather their attention. ...
Recent Articles
End of Life LanSchool Classic Chromebook Student
End of Life LanSchool Classic Chromebook Student Google is no longer supporting Chrome OS apps like LanSchool Classic on Chromebooks, effective January 2025. However, users now have the option to enable a setting in their Google Workspace Admin to ...End of Life LanSchool Classic Android Student
As of August 15, 2024 LanSchool Classic Android Student has reached End of Life and will no longer be developed.Disabling Teacher Console Registration Prompt
Overview New installations of LanSchool Classic Teacher Console will receive a prompt to register LanSchool. This prompt may be disabled to prevent disrupting teachers. Disabling Registration Prompt Using Registry Key Navigate to this policy key: ...LanSchool Classic 9.3 Installation and Updating
Overview The LanSchool Classic Teacher console requires a LanSchool Classic license key in order to run. This license key can be found under the Manage License section. Deploying LanSchool Classic 9.3 as a New Install If you are deploying LanSchool ...Purchasing or Renewing LanSchool Classic
Purchasing Contact If you are looking to purchase LanSchool Classic, renew your LanSchool Classic license or require a quote, please visit our website at https://lanschool.com/purchasing. You may also contact sales at 833-247-2527 or fill out the ...